Assessor Resource
SITHIND003A
Provide and coordinate hospitality service
Assessment tool
Version 1.0
Issue Date: May 2024
This unit applies to a range of accommodation, catering and food and beverage services in various hospitality venues and settings such as hotels, restaurants, clubs, pubs, motels, gaming operations and catering outlets.
This unit describes the performance outcomes, skills and knowledge required to provide and coordinate hospitality service to customers. The unit integrates a range of well-developed key operational and organisational skills required by service staff in hospitality organisations providing a range of organisation products and services to multiple and diverse customers.
The unit brings together the skills and knowledge covered in individual units and focuses on the way these must be applied in a hospitality setting to ensure a smooth work flow and quality customer service. It incorporates preparation, service and close-down of the work area, using a range of techniques, equipment and materials.
It involves taking responsibility for own outputs, working as part of a team and taking limited responsibility for the work of others.
State and territory licensing requirements may apply.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)